AUREA'S POLICIES

Giftcards are transferable, but are not redeemable for cash. Giftcards issued for a service are based on the current service value at time of purchase and will not be adjusted in the event of a service price increase. Giftcards issued for services are based on the starting price for the service. Aurea service providers have varying service prices based on skill and experience level so the actual price of a scheduled appointment may be higher than the value of the giftcard; please make sure to inquire about service provider rates when scheduling appointments and paying with a giftcard. A giftcard recipient name must be provided at the time of purchase to allow Aurea to research giftcards if lost.

No Show and Cancellation Policy

Salons and spas make revenues by selling time to our guests. Should that guest not show up or not call until the last moment before his or her appointment, we can not fill that cancellation in time. Out of courtesy to you, we will never overbook our schedules to accommodate. Please call 24 hours in advance to reschedule or cancel an appointment. For appointments booked in person or over the phone, a third no show or last minute cancellation will result in pre-payment for any future appointments. For appointments booked online, a gift certificate must be purchased for at least the amount of the service(s) that were booked. A no show or last minute cancellation for appointments booked online will result in the loss of this gift certificate. We understand that things happen in life and there will be times when a guest is late or misses his or her appointment. If you are late getting to your appointment and the service provider can not see you, we will try very hard to get you in with another service provider to respect your time and to respect the time of the other guests that are booked after your original appointment. We value you as a guest and we try very hard to have your time with us run as smoothly as possible. We confirm reservations 48 hours in advance. If you feel that you have a reservation and did not receive a call, please contact us as soon as possible. Please listen to the reservations stated in your confirmation call to insure that all of your services have been booked correctly.

Requests must be made within 5 days from the date of service. They also must be performed by the same stylist or one of the same level. 

Payment

Aurea accepts cash, checks and the following credit cards: VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS.

Cell Phones

Out of courtesy to our guests, we ask that cell phones be switched to silent mode and not used while at Aurea.  

Product Returns

Products may be returned within 5 days from the date of purchase for a full refund. Exchanges or store credits only are given after 5 days. All returns must have a receipt.

Children

Out of respect to our other guests and for their own safety children (12 and under) are not allowed in the service areas unless they are receiving a service themselves. Please keep in mind that no one will be available to supervise your children while you are receiving your service. Children also may not be in the retail areas unless supervised by an adult at all times. Aurea appreciates your cooperation.